FAQ

1. What materials do you use in your jewelry?
We use high-quality materials such as gold-filled plating, stainless steel, pearls, bright stones, and more. Each item includes its specific details in the description.

 

2. Can the jewelry get wet?
Yes, our jewelry can get wet and does not rust. However, we recommend avoiding harsh chemicals like chlorine, or other chemicals to maintain its shine and durability.

 

3. Do you ship throughout the United States?
Yes, we offer secure shipping across the entire U.S. Delivery takes approximately 7 to 10 business days.

 

4. How much does shipping cost?
Shipping costs vary depending on the total purchase amount, the number of items, and your location. The exact cost will be calculated at checkout.

 

5. Do you offer international shipping?
Not yet. We currently ship only within the United States.

 

6. Do you accept returns or exchanges?
We accept returns only within the first 5 business days after delivery, and only in case of defects or order errors. We do not accept returns beyond that period.

 

7. Is my payment secure?
Absolutely. We use fully encrypted and certified payment platforms. Your information is safe and confidential.

 

8. Will I receive a tracking number?
Yes. Once your order is shipped, you'll receive a tracking number via email so you can follow its delivery status.

 

9. What happens if my order gets lost or arrives damaged?
Once the order is handed to the carrier, we are not responsible for any loss or damage caused during shipping. We recommend tracking your order and contacting us if any issues arise.

 

10. Do you offer products for men?
Yes, we have a dedicated men's section featuring modern and durable styles. You can find it in the main site menu.

 

11. Do you offer matching jewelry sets?
Yes, we offer matching sets that include combinations like bracelets, necklaces, earrings, or rings — perfect for gifting or styling together.

 

12. Do I need an account to make a purchase?
No. You can check out as a guest, but creating an account lets you track your orders and access exclusive benefits.